Safety Disclaimer

Last Updated: January 2026

⚠️ IMPORTANT SAFETY INFORMATION

Please read this disclaimer carefully before using StillHere. Your safety and the safety of others is our highest priority.

1. Not an Emergency Service

StillHere is NOT an emergency monitoring service and does NOT contact emergency services.

If you are experiencing an emergency, life-threatening situation, or medical emergency, please immediately contact your local emergency services:

New Zealand: Call 111
Australia: Call 000
United States: Call 911
United Kingdom: Call 999
Other countries: Contact your local emergency services

2. Email Notification Limitations

StillHere sends email notifications to your designated emergency contacts if you miss 3 consecutive check-ins. However, email delivery is not guaranteed and depends on:

Internet connectivity
Email provider delivery and spam filtering
Accuracy of contact information provided
Email account accessibility of your contacts

Do not rely solely on StillHere for emergency communication. Ensure your emergency contacts have alternative ways to reach you.

3. User Responsibility

Users are responsible for:

Maintaining accurate and up-to-date emergency contact information
Ensuring emergency contacts have consented to receive notifications
Regularly checking that the app is functioning correctly
Notifying emergency contacts of any changes to your check-in schedule
Maintaining their own safety and seeking help when needed

4. App Reliability

While we strive to maintain a reliable service, StillHere is provided on an "as-is" basis. We do not guarantee:

Uninterrupted service availability
Timely notification delivery
Accuracy of all features
Compatibility with all devices or operating systems

5. Medical Advice Disclaimer

StillHere is not a medical service and does not provide medical advice, diagnosis, or treatment. If you have health concerns, please consult with a qualified healthcare professional.

6. Mental Health Support

If you are experiencing mental health challenges or suicidal thoughts, please reach out to mental health professionals:

New Zealand: 1737 (call or text, free 24/7)
Australia: Lifeline 13 11 14 (24/7)
United States: 988 Suicide & Crisis Lifeline (24/7)
United Kingdom: Samaritans 116 123 (24/7)

7. Limitation of Liability

StillHere and its developers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the application, including but not limited to delays in emergency response or failure to receive notifications.

8. Changes to Disclaimer

We may update this Safety Disclaimer at any time. Your continued use of StillHere indicates your acceptance of any changes.

9. Contact Us

If you have questions about this Safety Disclaimer, please contact us at: admin@stillhere.co.nz